The Contact Center Screen Plus (CCS™) provides an efficient and economical solution to the challenge of targeting and screening a high number of potential recruits. It is a process customized to the contact center industry that integrates structured interviewing with psychometric profiling.
The CONTACTCENTERSCREENPLUS™:
- on-line 24/7 screening tool
- manage large numbers of targeted recruits
- uses service specific criteria to assess talent, work history and probability of success
- provides an indication of a candidates likelihood to be able to work in an environment involving cross sell or up sell requirements
- uses a series of standardized, objective and validated questions
- provides data which can be measured and integrated with selection, development and retention processes as the basis for continuous improvement
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